Support
Stuck, or something not working as expected? Tell us what happened and we will help.
How do I reorder thoughts?
Touch and hold a thought, then drag it to its new place.
How do I complete or snooze a thought?
Swipe left on a thought to complete it. Swipe right to snooze it.
Where do snoozed thoughts go?
You can find them in Lists → Snoozed.
How do backups and restore work?
Open Settings → Backups to create a backup or restore from one stored on the device.
How do I export a backup to Files?
In Settings → Backups, choose a backup and export it to Files. To restore from an exported backup, import it from Files in the same place.
Why are my reminders not appearing?
Reminders are local notifications, so the app needs notification permission. Check iPhone Settings → Notifications → What's next?, and also your Focus settings, which can delay or hide alerts.
Why is Automatically organise unavailable?
Suggestions use Apple Intelligence on the device, so they need a device and iOS version that support it, with Apple Intelligence turned on in iPhone Settings. The feature is optional, and the rest of the app works without it.
What happens when I delete a thought?
Deleted thoughts go to Recently Deleted, where you can find them again.